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Returns

 

There is a no quibble money back policy as follows:

Hopefully you will be delighted with your purchase, If there is a problem however then please notify me of your intention to return it within 5 days of receipt and get it back here within 14 days.  

A full refund of your item price will be issued once it is safely here in its original condition. Items cannot be sent back if you have had the item altered in any way including ring re-sizing or removing the vintage patina from silver . 

 

You are responsible for the costs to get it back here. Please send the item back in all its original packaging as this will help to protect it in the post. The  bags are very important as they prevent the jewellery from moving within the packaging. I will not refund any postal add on's you have chosen

 

For your protection items should be sent back by a service which requires a signature , this protects you against any loss as a repayment can only be issued once it is safely back here. Within the UK it is recommended that you use the Royal Mail Next Day Special  service as this way it is insured on its journey back here. I am  not responsible for items on their journey back so this is important as then you can claim for any loss from the Royal Mail.            


For the quickest refund  items  should be sent personally to Anne  as follows.

A. Haile
PO Box 8128
Ilkeston
DE7 OER