Are your items actually in stock?

Yes, unless it actually says "Sorry I'm sold" against the item it is still available.  Only very rarely is there more than one item available. Once an item is sold a message is displayed on that items web page saying that it is no longer available. Any item with the " Buy Now" button is available to buy. Sorry but stock is not held at my office address and it is not possible to visit in person .

How can I pay?

I can accept most forms of payment. UK£, US$ and Euros are all taken :

- PayPal or Google Checkout

- Your Credit or Debit Card details can be entered into the Secure Server.

- Your Personal Cheque, Check , International Money Order or Postal Order

- Ring me with on 01604 457811 your Credit Card or Debit Card to purchase over the phone

Is my credit Card information secure?

Yes, the checkout on my site has a secure server which protects your information. You will see a little lock in the navigation bar which appears on the check out page. This is your guarantee of security.

If you choose to pay via PayPal or Google Checkout I do not see your financial details - these are kept secure by the payment service provider.

What is your return policy / complaints ?

My policy is quite simple - if you are not happy with an item please notify me within 3 days of receipt & then return within 14 days of reciept.  I will issue a full refund once it has been safely returned to me. You are responsible for the return postage unless the item is being returned due to an error on my part in which case I will also pay the return postage.

Please ensure that any returns are made for by a service where I have to sign for the parcel on reciept, this protects you against any loss in tha post as I can only refund once I receive the item back.

How will my item be shipped?

All items are posted via my account with the  Royal Mail  Business Post -  "Special Delivery or "Signed For" to the UK and "International Signed For" to the rest of the World. Tracking numbers can be provided on all items.

My items are posted out at least 3 times every week (Mondays to Fridays only) and so your item will normally be posted within 2 working days of recipt of payment and always by the third working day. I will mail you to let you know when your item is on its way.
Your item will be packed to the highest standards to ensure that it reaches you safely. All glass and pottery is packed in new bubble wrap and boxes. Jewellery items are places in a card box before being packed into a new bubble envelope.

Can you tell me about the condition of an item?

I do not sell new items and as such there may be minor signs of age - I decribe the condition against every single piece. I try only to have pieces which are in Mint, Excellent or Good condition however if a piece is particulary rare or desirable I may occasionally offer an item in fair or poor condition .

If there is no condition description against an item it is guaranteed to be in excellent condition

How accurate are your weights, measurements & dating of items?

Weights and measurements are approximate and offered as a guide only. You can certainly expect any measurement to be accurate within 1/8 inch and any weight to within 1 gram.

Dating of hallmarks, registration marks and manufacturers marks should be accurate. Items whithout manufacturers markings are dated using my knowledge, experience and vast reference library - this is subjective and done to the best of my ability. There can always be discussion about the dating of such pieces and I accept that it is possible for me to make the occasional error. 

If you are in any way unhappy with the weight, measurement or dating of any item you receive from me it can be returned for a full refund. Please notify me  of your intenenion to return within 7 days of receipt.

Can you value my item for me or tell me more about it?

Sorry but due to the large number of requests I can no longer assist with providing a value of your own items. Also I do not usually wish to purchase stock from private individuals. I do have a blog which provides lots of information about antiques, vintage and collectables - antiques blog

Always happy to answer further questions about my items, thanks for looking - Anne